How do I place an order?
Click on the desired item, then click on the “Add to Cart” button. When you are ready to purchase, go to the shopping cart icon at the top right of the website and click “Checkout”. At that point you will need to fill out your shipping/billing information or create/log-in to your account. Choose your method of payment and checkout. You will get an order confirmation e-mail once the order is placed.
I do not have a credit/debit card. How can I still purchase your products?
You can purchase our products by choosing the option ‘Cash on Delivery’. After you checkout, your order will be delivered to you and you may pay at your doorstep.
Cash on delivery is not available in certain cases:
-In case your pincode is nor serviceable for Cash on Delivery by our courier partners.
-In case your order value exceeds Rs 4,000/-
-In case you have added a product on which Cash On Delivery is not available.
Do you ship internationally?
Yes, currently we ship to 25 plus countries and will be adding more countries soon. Click Here to view our International Shipping destinations. Delivery to these locations can take between 7 to 14 working days.
How long do I have to wait to receive my parcel in India?
Once we receive the order, we dispatch your product(s) within 2 working days using the best courier services available. You should receive the same within 4 to 7 days of dispatch.
How much does shipping cost?
From 10-11-2017 onwards we provide free shipping on orders of Rs 799 and above on domestic orders in India only.
We charge a flat rate of Rs. 50 per order on all other orders.
How can I track my order?
All orders come with tracking numbers. You will receive your tracking number in the shipping confirmation email.
I need to make a change to my order. Can you make the change?
As long as your order has not been shipped, we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail.
Can you cancel my order?
We will be able to cancel your order as long as your order has not been shipped. Be sure to contact us as soon as possible and include your order number in the e-mail and ‘CANCELLATION’ in the subject .
Can you stock/restock *a specific product*?
Once the product goes out of stock, there will be a ‘Notify Me’ feature available for you to enter your email to show your interest in restocking a product.
What is your refund policy?
We will provide a refund if you contact us with a reason within 2 working days of delivery. Any refund requests later than that will not be entertained.
What is your exchange policy?
We will be able to provide you with an exchange if you contact us with a reason within 2 working days of delivery. The exchange policy only applies on the scarves in the same category, i.e ‘viscose scarves’.
How can I contact you with further questions?
Please email us at firstname.lastname@example.org or fill in the contact form and we will get back to you as soon as we can.